Our Customer Service Center offers many support services to keep your robots operating smoothly and without interruption. Our office hours are Monday through Friday, 8:00am to 5:00pm EST. You can inquire about the many services options available such as...

• Phone support
• Troubleshooting and Repair
• Installation Support
• Programming
• Startup Support
• Preventative Maintenance (client site password required)

Visit our Client Site for more information on after sales services provided by Kawasaki Robotics.

If you have a production emergency you don't have to wait until the morning with our 24-hour hotline.  In 2009 we have updated our services, simply dial the number listed above and you will be connected directly to one of our on-duty technical staff members to assist you in resolving your production emergency.  To assist our staff in helping you with minimum delays you should have the following information readily available

• Robot Model and Serial Number
• Any Error Codes displayed on the robot panel or display
• As much information as possible about how the error or problem occurred and what steps have been taken prior to contacting Kawasaki.

In many cases our staff can assist you in getting your robot up and running within a short period of time by suggesting the correct courses of action in diagnosing the problem. At this time there is no charge by Kawasaki for assisting our customers with these after hour phone consultations.