Customer Support
From initial enquiry and throughout the products lifetime Kawasaki prides itself in providing best in class support.
Service and Backup from planning to realisation and in operation of robot systems.Kawasaki Motors Enterprise (Thailand) Co., Ltd Robot Center (Kawasaki Robotics, KMT) is a competent partner for all questions of robot automation.
Our Services are starting with the choice of the right robot, cycle time- and reachability analysis up to special trainings. In addition, we can introduce one of our Partners for a complete realisation of your automation project.
Kawasaki Robotics is providing its customers with the following Services:
- Planning simulation
- Programing, Installation & implementation
- Work Test (Spray Test is available, KMT has paint test booth)
- Design & Fabrication
- Maintenance & preventive maintenance
- Diagnosis or Debugging (on-site or remote)
- Quick repair
- 24 hours/365 days phone hotline for urgent technical issues
At an operator level understanding basic principles and safe operation boosts confidence and customer feedback has indicated a positive motivational effect leading to increased productivity.
In addition to standard training courses, application specific training is also available from Kawasaki.
Typical areas covered are handling, palletising, painting, and welding together with training for bespoke systems supplied either by Kawasaki’s Team or any of its systems partners.
For larger operations teams, Kawasaki is able to meet personalized training needs at their own facilities if required.